Return Policy

                                                                                                RETURN POLICY 

Effective as of January 16, 2023. 

WHAT IS OUR RETURN POLICY?

• Items must be returned within 5 business days of receiving your order.
• Accessories, Shoes, and Beauty Products cannot be returned- Non-Returnable.
• Items must have all tags attached.
• Items must be unworn and unwashed.
• Swimwear cannot be returned for health and hygiene reasons(whether hygiene sticker has been removed or not).
• Any returns must be made at your own cost however you must obtain proof of postage until you have received your refund, just in case your order is lost on its way back. 

HOW LONG DO I HAVE TO RETURN AN ITEM?

• Please return unsuitable items within 5 days of receiving your order. 
• Please return items in their original packaging. 
• For a full breakdown on what items are eligible to return please see “WHAT IS OUR RETURN POLICY?”.

HOW MUCH DOES IT COST TO RETURN AN ITEM?

We're sorry but we do not offer a free returns service. Returns must be made at your own cost. Please return using a standard trackable service.

WHAT DO I DO IF MY PRODUCT IS FAULTY? 

Sorry Xo Beauty, that you have encountered such a thing! So we can get this sorted, please contact us by email, xo4fashionn@gmail.com, providing a picture of the faulty item, your order number, and first and last name. 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN? 

We aim to process your return ASAP; But on occasions it may take a little longer. If you have not been refunded after 10 days of returning the item(s), please Contact Us with your order and return tracing details.

HOW CAN I TRACK THE STATUS OF MY REFUND? 

As soon as we have processed your refund, you will receive an email notification. Please note it can take 3-5 working days for the payment to show in your account, depending on the card issuer. 

DO YOU REFUND THE SHIPPING CHARGE?

Unfortunately we do not refund postage/shipping charges on any orders.

IS IT POSSIBLE TO EXCHANGE AN ITEM?

Unfortunately, we do not process exchanges. You can return your item to us and place a new order to receive the item of your choice. To return an item please follow the steps stated in “WHAT IS OUR RETURN POLICY?”.