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SHIPPING POLICY
Effective as of January 16, 2023.
WHERE IS MY ORDER?
Please Note: Tracking is only available once the order has been dispatched.
If you placed an order using the standard shipping service and your USPS tracking is showing that there has been an unsuccessful shipping attempt or if you have received a drop card, then you will need to either reschedule your shipment or arrange to collect your parcel from your local USPS post office.
As we would like to provide such accurate information, we are unable to ascertain the exact time frame/amount of time you will have from the date of the first shipping attempt to either reschedule shipping or collect your parcel; As this is solely based on the carrier and their guidelines. After adequate time your parcel will be returned to us.
SHIPPING OPTIONS FOR USA.
Shipping Options are solely based on the carrier. As we do offer Standard Shipping and Express Shipping currently, to the USA only at this time. All pricing(s) will be present when purchasing item(s).
WHAT IF I HAVE NOT RECEIVED PART OF MY ORDER?
Once an order is placed, we make sure that ALL items are accounted for and are listed under one tracking number to be easier accessible for us as well as customers. Please Note: If you happen to purchase items at different time periods, all orders will be considered separate and will all have separate tracking numbers/information. Thanks In Advance!
DO WE SHIP TO P.O. BOXES?
Unfortunately, we do not ship to P.O. Boxes.
WHAT TIME WILL MY ORDER ARRIVE?
Shipments can be made based on the selection of preferred shipping methods when checking out. Also, refer to Estimated Delivery Date from tracking information, provided to you by the carrier, after checkout.
ARE WE ABLE TO SHIP TO A DIFFERENT ADDRESS OTHER THAN MY BILLING ADDRESS?
Yes, you can have your parcel shipped to an alternative address; However, this needs to be done at the time of purchase. When filling out a billing address simply uncheck the box that says “Shipping to same address”. You will then be given the option to enter a different shipping address. If this is a business address, always make sure you include the name of the company or organization in the address field as well as the contact name to ensure your parcel is successfully shipped. Thanks!
DO I NEED TO SIGN FOR MY PACKAGE?
If you have selected to have a signature required made from/ through the carrier, then a signature will be then required. If nobody is home to receive the parcel, the shipping company will leave a message stating that they have attempted to deliver within the tracking information, and provide you with details on where the parcel has been shipped to. If there are no safe places or available neighbors, the courier will notify you and attempt to re-ship the next business day. Shipping will be re-attempted 3 times (standard amount of times initiated by carriers who uphold that guideline) before being returned to the depot and returned back to sender- Xo Beauty LLC,. If you wish to have the package redelivered, please contact us.
WHAT IF MY PACKAGE DOES NOT ARRIVE?
If your package has not arrived, we ask that you please refer to your Tracking Information provided to you from the carrier, as this will contain all past and most recent updates. If you are still unable to obtain your package, you will then need to contact your local carrier (carrier who is providing and is required to ship your package).
DISPUTED SHIPPING
Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further.
If you wish to dispute shipping of your order, you have 5 days starting from the day that the tracking status for your order is updated by the carrier as fulfilled (i.e. updated as shipped to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid. Note: We do not refund shipping charges.
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